Terms of Service

1. Who we are

NANI is a baby monitor system that allows you to monitor your baby using your own devices, with secure live audio and video streaming via the internet. When these Terms say "we", "us", or "NANI", they refer to the company operating the NANI Services (the "Provider").

The NANI Services are operated by:

Bitlink GmbH
Schönbornstr. 33
76646 Bruchsal, Germany
Geschäftsführer: Dmitry Nilsen, Ruslan Ragimov
HRB 753206, Amtsgericht Mannheim

Bitlink GmbH is the legal provider and contractual partner for users of the NANI Services.

When these Terms say "you", "your", or "user", they refer to the individual person who uses the Services or creates an account.

2. Services we provide

NANI provides a baby monitor system that includes, among other things:

• Live audio and video streaming using WebRTC
• Monitoring over Wi-Fi and mobile networks (3G–5G), subject to connectivity
• Support for multiple cameras and caregiver devices
• Sound and motion detection with automatic creation of events (photos and/or short video clips) stored for a limited time
• Two-way communication (audio and, if supported, video)
• Remote control of certain camera settings (where technically supported)
• Picture-in-Picture and background monitoring modes (where supported by your OS)
• Optional additional features available via subscription

The specific functionality available to you may depend on your device, operating system, app version, and subscription plan.

3. Eligibility and use of the Services

You may use the Services only if you are legally allowed to enter into a binding agreement under the laws of your country of residence. If you allow another person (for example, a partner or caregiver) to use your account or devices with NANI, you are responsible for their use of the Services.

You must use the Services only for lawful purposes and in accordance with these Terms and all applicable laws (including local privacy, recording, and surveillance laws that may apply to you).

4. Accounts and security

To use NANI, you may need to create an account and provide certain information (such as an email address and password, or sign in via a third-party provider). You must keep your login credentials secure and not share them with other people.

You are responsible for all activity that occurs under your account. If you believe your account has been compromised, you must inform us as soon as possible using the contact details in these Terms and, where possible, change your password immediately.

We may suspend or terminate your account if we reasonably believe that:

• you have violated these Terms or applicable law, or
• your account has been compromised or used in an unauthorized way.

5. Subscriptions, trials, and billing

NANI typically offers a free trial period (for example, 3 days) followed by a paid subscription. Trial duration, pricing, and subscription periods are shown in the app stores or within the app at the time of purchase and may vary by region.

Subscriptions are usually managed and billed by the app store provider (such as Apple App Store or Google Play) and are subject to their terms and policies. You are responsible for reviewing and managing your subscription through your app store account, including cancellations and refunds, where applicable.

Access to premium features may end at the conclusion of your subscription period. Your basic account may remain active unless it is deleted by you or by us in accordance with these Terms.

6. Acceptable use

You agree not to misuse the Services. In particular, you must not:

• use NANI to monitor people without their knowledge where this is prohibited;
• use the Services for any unlawful surveillance or recording;
• attempt to access or interfere with accounts or devices that are not yours;
• reverse engineer, decompile, or otherwise attempt to access source code;
• use the Services in a way that could damage, disable, or impair our systems;
• circumvent any technical protection measures we apply.

You are responsible for ensuring that your use of NANI complies with applicable laws in your jurisdiction, including any requirements to inform caregivers or other persons that audio or video monitoring may occur.

7. Privacy, data protection, and GDPR

We are committed to protecting your personal data and the privacy of your family. Our use of personal data is described in more detail in our Privacy Policy, which supplements these Terms. In case of conflict, the Privacy Policy governs how we process personal data, and these Terms govern your use of the Services.

7.1 Data we process

Depending on how you use the Services, we may process:

• Account data such as your email address and authentication data
• Subscription data and purchase information (for example, via app stores)
• Device and technical data such as device identifiers, app version, and log data used to keep the service secure and reliable
• Monitoring data such as live video/audio streams and event recordings (photos/video clips) created by sound and motion detection

Live video and audio streams are transmitted via secure WebRTC connections using industry-standard encryption (for example, DTLS/SRTP). We design the system so that streams are only available to authorized and authenticated users connected to your account.

7.2 Storage and retention

We store monitoring events (such as photos or short video clips generated by sound or motion detection) only for a limited retention period. As of now, these event recordings are normally stored for up to 30 days and are then automatically deleted, unless a shorter period is required by law or you delete them earlier in the app.

We may retain certain account, subscription, and technical logs longer when required for billing, security, or legal reasons, always in line with applicable data protection laws.

7.3 Your rights under GDPR and similar laws

If you are in the European Economic Area (EEA), the United Kingdom, or another region with similar data protection laws, you have certain rights in relation to your personal data, subject to legal conditions and limitations. These may include:

• Right of access – to obtain information about the personal data we hold about you
• Right to rectification – to have inaccurate data corrected
• Right to erasure – to request deletion of your personal data
• Right to restriction of processing – to limit how we use your data
• Right to data portability – to receive your data in a commonly used format
• Right to object – to certain processing, such as direct marketing
• Right to lodge a complaint with a supervisory authority – if you believe your rights have been violated

7.4 Deleting your account and data

You can delete your NANI account directly from the profile page. When you initiate deletion:

• your account is scheduled for deletion;
• we normally delete or anonymize personal data associated with your account, subject to any data we must retain for legal, security, or billing reasons;
• monitoring events and related media associated with your account are deleted, either immediately or as part of our regular automatic deletion cycle.

If you are unable to complete the deletion through the web interface, you may contact us. We may need to verify your identity before processing your request.

8. User content

The live streams, recordings, photos, and other data captured by your devices using NANI remain yours. You grant us a limited, non-exclusive, worldwide, and revocable license to process this content solely for the purpose of operating and improving the Services (for example, transmitting the stream between your devices, storing event recordings during the retention period, and improving detection quality).

You are responsible for ensuring that you have the right to capture and process the audio and video content that you send through NANI, including informing and obtaining consent from any persons who may be recorded, if required by applicable law.

We do not sell your content or use your audio/video streams, monitoring events, or account data for training artificial intelligence models. All processing of personal data is described in our Privacy Policy.

9. Third-party services and app stores

The Services may rely on third-party infrastructure (for example, STUN/TURN servers, cloud hosting, analytics, or crash reporting) to function properly. We aim to work only with providers that apply appropriate security measures and meet applicable data protection standards.

Your purchase and use of NANI through app stores is also governed by the separate terms and policies of those app store providers. Those terms may apply in addition to these Terms.

10. Availability and changes to the Services

We aim to provide NANI on a high-availability basis, but the Services are provided on an "as is" and "as available" basis. The Services may be interrupted or limited due to maintenance, technical issues, or factors outside our control (such as your internet connection, mobile network, or device issues).

We may update, modify, or discontinue parts of the Services from time to time, for example to add new features, improve security, comply with legal requirements, or adapt to changes in technology.

11. Disclaimers

NANI is designed as a helpful tool for baby monitoring but is not a replacement for responsible human supervision. You must not rely on NANI as your only means of monitoring or ensuring the safety of your baby. We strongly advise that babies and young children are never left unattended for extended periods of time.

To the maximum extent permitted by law, we do not guarantee that the Services will be uninterrupted, error-free, or free of security vulnerabilities. The performance of the Services may be affected by factors beyond our control, including network conditions, device hardware, operating system limitations, and other environmental factors.

We are not responsible for any damage to devices, accessories, or other property that may arise from the installation, placement, charging, overheating, or usage of devices in connection with the NANI Services. You are solely responsible for ensuring that all devices used with NANI are placed, mounted, and operated safely, including avoiding hazards such as falls, heat exposure, battery swelling, cable entanglement, or fire risks.

NANI does not provide medical, healthcare, or emergency services. If you believe your baby or another person is in danger, you must seek immediate assistance from appropriate emergency services and should not rely on NANI for situations requiring urgent response.

12. Limitation of liability

To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or in connection with your use of the Services.

Where liability cannot be excluded, and to the extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will be limited to the amount you have paid for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the Services, legal requirements, or business needs. When we make material changes, we will take reasonable steps to inform you, such as updating the "Last updated" date, notifying you inside the app, or by email where appropriate.

If you continue using the Services after the updated Terms become effective, you are deemed to have accepted the updated Terms.

14. Contact and controller information

If you have questions about these Terms, the Services, billing, subscriptions, or our data protection practices (including GDPR requests), you can contact us at:

Email: support@nani-app.com

The responsible service provider (“Anbieter”) and data controller (“Verantwortlicher”) under applicable law is:

Bitlink GmbH
Schönbornstr. 33
76646 Bruchsal, Germany
Geschäftsführer: Dmitry Nilsen, Ruslan Ragimov
HRB 753206, Amtsgericht Mannheim

We may need to verify your identity before responding to requests related to your account or personal data. Please do not include sensitive information in unencrypted emails.